Our Service

Maintenance and service

We stand by our systems for years after installation. Because we build your system, we know exactly how to maintain it – ensuring your energy stays accessible.

Qualified team

Short response times

Tier-level support

Emergency response

Monitoring coverage
24 /7
Average response time
< 0
First-visit resolution
0 %
Local support engineers
0 +

What we offer

Tiers of protection

A.I. preventative

Our AI continuously monitors your system to detect and prevent issues before they occur, maximising uptime and performance.

Cell health scan AI scanning

Annual maintenance

A thorough annual inspection by our certified engineers keeps your system compliant, clean, and performing at its best.

Service report 0%

Unplanned maintenance

When the unexpected happens, our dedicated engineers respond fast -on-site or remotely -to restore your energy access.

Response timeline 24/7 active

Our Process

From detection to resolution

01.

Remote monitoring

Our EMS continuously monitors your system 24/7, detecting anomalies at the individual cell level before they become issues.

 

02.

Preventative alert

When our AI detects a deviation, our service team is automatically notified and a response plan is initiated immediately.

 

03.

Engineer dispatch

Our certified local engineers are dispatched with the correct spare parts, ensuring first-visit resolution in most cases.

 

04.

Repair & report

The issue is resolved and a full service report is logged in your EMS portal, keeping your documentation always up to date.

 

Built-in safety

Engineered to be safe first

As a European manufacturer, we comply with strict regulations covering battery energy storage, cybersecurity, and recycling. Every system ships with comprehensive safety infrastructure built in.

UL9540A

Fire safety

IEC62619

Cell safety

PGS37-1

Storage standard

2023/1542

EU battery regulation

NIS2

Cyber safety

Our end-to-end care

Manufacturer guarantee

Because we build your system, not import it, we know exactly how to service it. No third-party guesswork - just expert care.

On-site cell replacement

Our open architecture means individual cells and BMS units can be replaced on-site, avoiding costly full-system swaps.

End-of-life recycling

We provide a complete closed-loop recycling programme, recovering valuable materials at the end of your system's life.

Cybersecurity updates

Continual vulnerability patching for your internet-connected systems, hosted securely on EU-local servers.

Start your energy independence today

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